229 bdt Privacy Policy

1 Introduction and Scope

229 bdt ("we", "our", or "the platform") operates an online entertainment and betting service for users in Bangladesh. This privacy policy ("policy") explains what information we collect about you when you use our website, mobile app, and related services, why we collect it, and how we handle it.

This policy applies to all 229 bdt services — from browsing the website to account registration, financial transactions, and customer support. By using our services, you are considered to have consented to the processing of your information in the manner described in this policy.

Our Terms and Conditions and this privacy policy complement each other — reading both documents together will give you a complete picture of your relationship with 229 bdt.

2 Data Collection

229 bdt collects user information from various sources. The different categories of information collected are described in detail below:

2.1 Information Provided at Registration

When you open an account with 229 bdt, the information you provide includes:

• Full name, date of birth, and national ID number (for age verification).
• Email address and mobile number.
• Residential address.
• Preferred language and currency.

2.2 Financial Information

During deposits and withdrawals, we process certain payment-related information. This includes transaction details related to bKash, Nagad, Rocket, Upay, and bank transfers. Full account numbers or passwords are not stored on our servers.

2.3 Automatically Collected Information

When you use our platform, certain information is recorded automatically:

• IP address and Device ID.
• Browser type and operating system.
• Session duration and list of pages visited.
• Referral source (how you arrived at the site).
• Betting history and gaming activity.

2.4 Identity Verification (KYC) Information

To ensure secure transactions and prevent fraudulent activity, we may request a copy of your national ID card, passport, or other government-issued ID as part of the KYC (Know Your Customer) process.

3 Purpose of Data Use

229 bdt uses collected information only for the purposes listed below:

1. Service delivery and operation: Creating accounts, verifying logins, processing financial transactions, and maintaining the gaming experience.
2. Identity verification: Confirming the age and identity of account holders (only users aged 21 or above may use the service).
3. Customer support: Resolving issues and handling complaints via live chat and email.
4. Security and fraud prevention: Detecting suspicious activity, keeping accounts secure, and stopping fraudulent transactions.
5. Service improvement: Analysing user preferences and behaviour to improve the platform's functionality and experience.
6. Communication: Sending important system messages, security alerts, and information related to your account.
7. Promotional communication: Sending information about bonuses and promotions if you have given your consent (you may opt out at any time).

4 Data Storage and Security

229 bdt treats the security of your personal information as its highest priority. We apply industry-standard technical and organisational measures to protect your information from unauthorised access, disclosure, alteration, or deletion.

4.1 Technical Security Measures

• SSL/TLS encryption: All data transferred between the website and servers is protected via SSL encryption.
• Data encryption: Sensitive information (passwords, payment details) is stored in encrypted form.
• Firewall: Advanced firewalls and intrusion detection systems are kept active.
• Secure servers: Data is stored in secure data centres where strict physical security protocols are followed.

4.2 Data Retention Period

We may retain your information while your account is active and, after it is closed, for as long as required to meet applicable legal obligations. Financial transaction records are kept for a defined period in accordance with legal requirements.

5 Sharing Data with Third Parties

229 bdt does not sell or rent your personal information. However, in certain circumstances we may share information with trusted third parties:

5.1 Service Providers

Necessary information may be shared with third-party service providers for payment processing (bKash, Nagad, Rocket, Upay, and banking partners), technical infrastructure, customer support, and fraud detection. These providers are required to use the information only for the designated purpose.

5.2 Game Software Providers

When using services from game studios such as Evolution, Pragmatic Play Live, PG Soft, JILI, and Spribe, gaming session data may be exchanged with those studios' systems. This is necessary for the games to function.

5.3 Legal Obligations

We may be required to disclose information where necessary under a court order, a legitimate request from a government authority, or applicable law.

5.4 Business Transfers

In the event of a business merger, acquisition, or asset sale, user information may be transferred, subject to the terms of this policy.

6 Cookies and Tracking

Cookies and similar tracking technologies are used on the 229 bdt website. These technologies help us improve the quality of our service.

6.1 Types of Cookies

• Essential cookies: Required to maintain login sessions, ensure security, and operate core services. Without these, the platform will not function properly.
• Functionality cookies: Remember your preferences (language, display settings) so you do not have to reconfigure them on your next visit.
• Analytical cookies: Used to understand site usage statistics, which helps with website improvement. This information is aggregated and anonymous.

6.2 Cookie Controls

You can disable or delete cookies from your browser settings. However, disabling essential cookies may affect some platform functionality.

7 User Rights

As a 229 bdt user, you have certain important rights over your own information:

7.1 Right to Access

You have the right to know what information we hold about you. By contacting our support team, you can obtain details of the information stored about you.

7.2 Right to Correction

If your account contains incorrect or outdated information, you can request that it be corrected. This can be done through account settings or customer support.

7.3 Right to Deletion

Where consistent with legal obligations, you may request that your personal information be deleted. However, this right may be limited in the case of active accounts, pending transactions, or legal requirements.

7.4 Right to Opt Out of Promotional Communication

You may opt out of promotional emails or messages at any time. System messages and security alerts are outside this option as they are an integral part of the service.

To learn more about responsible gaming and to manage your own information, read the Responsible Gaming Guidelines, where the various options for managing your account are discussed in detail.

8 Protection of Minors

229 bdt's services are strictly for users aged 21 and above. We do not intentionally collect information from minors (under 21), and no one below this age is permitted to open an account or use any service on our platform.

An age verification process is followed at registration. If it is later found that a minor has created an account, that account will be closed immediately and the related information will be deleted.

If a minor in your household has somehow created an account on our platform, please notify our customer support team immediately.

9 Policy Changes

229 bdt reserves the right to amend or update this privacy policy as needed. If significant changes are made to the policy, we will take the following steps:

• The updated policy will be published on the website and the date of the update will be noted at the top of the page.
• For significant changes, a notification may be sent to your registered email address or within the platform.
• Continued use of the platform after changes have been made will be treated as acceptance of the new policy.

We therefore recommend reviewing this page regularly so that you remain informed about the latest policy. Answers to common questions about privacy and data protection are also available in our FAQ section.

10 Contact

If you have any questions, concerns, or complaints about this privacy policy, or for any request relating to your personal information, please contact the 229 bdt support team:

• Live Chat: Contact us directly through the website's live chat. Support is available in Bengali and English 24 hours a day, 7 days a week.
• Email: [email protected]

After receiving your request, our team will try to respond as quickly as possible. Identity verification may be required for data privacy-related requests.